1. CUSTOMER SERVICE INFORMATION:

1. We Have Separately Displayed The Key Interest Rates On Deposits In Every Branch.
2. Nomination Facility Is Available On Deposit Accounts, Articles In Safe Custody And Safe Deposit Vaults.
3. We Exchange Soiled Notes And Mutilated Notes.
4. We Accept/ Exchange Coins Of All Denominations.
5. If A Bank Note Tendered Here Is Found To Be Counterfeit, We Will Issue An Acknowledgement To The Tenderer After Stamping The Note.
6. Please Refer To Our Cheque Collection Policy For The Applicable Timeframes For Collection Of Local And Out Station Cheques.   

B.SERVICE CHARGE:

The Charges Levied For Various Services Have Been Separately Displayed In The Branch And On The Website Of The Bank.

C.GRIEVANCE REDRESSAL:

1.If you have any grievances/ complaints, please approach:

   LEVEL 1:

 Between 10:00 Am To 5:30 Pm, Monday to Saturday

2. If your complaint is unresolved by the branch managers you may approach the following:

   LEVEL 2:

 Between 10:00 Am To 5:30 Pm, Monday to Saturday

3. If the customer is not satisfied with the resolution provided by level 2 officer or if the customer does not hear from us in 30 days, then the customer may escalate his grievance to:

And physical form including postal and hand-delivered complaints to the below address :